Supporting patients with specific needs

It’s important that all women are aware of the risks of cervical cancer and the need for regular tests to avoid it. If you have patients with specific needs, there may be steps you can take to ensure they receive quality care.

Help for women in languages other than English

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Women from non-English speaking backgrounds may not have access to the same levels of health information as other Australians. It is particularly important that you explain to women in these groups the risks of cervical cancer and the highly effective Pap test that can help them avoid cervical cancer.

Interpreters are available to help women make Pap test appointments and attend the appointments. Encourage your patients to arrange for help by calling Translating and Interpreting Service on 13 14 50, or to bring a friend or family member to the appointment.

A patient who would prefer to make an appointment with a health professional who speaks a particular language may find help using the Pap test provider directory.

If you are a provider who speaks a language other than English, update your details in our Pap test provider directory.

There are a number of resources available in up to 35 languages on our Resources in Other Languages page

Help for women with disabilitiesSpecific needs - image of patient in wheelchair 1

Some clinics and rooms have features designed to assist people with disabilities. If your clinic or rooms are not prepared, help your patients contact other Pap test providers in your area by calling the NSW Pap Test Register Infoline on 13 15 56.

Another option is to contact Family Planning NSW, as all of its clinics are accessible to and inclusive for women with physical disabilities.

Help for pregnant women

Pregnant women may have specific concerns about the impact of testing on pregnancy. You should advise them of the safety of the Pap test, and explain any potential complications relating to abnormal results, further tests and treatment.

Other information is available on the National Cervical Screening Program website.

Help for women with hearing difficulties

If you have a patient who is deaf or who has hearing difficulties, you may refer them to the National Relay Service and then ask for the NSW Pap Test Register Infoline on 13 15 56. This service can help your patient book an appointment and may also assist during appointments. 


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